Frequently Asked Questions

Product

Laloras was founded with a simple yet great mission: to provide people with silk sleepwear gifts at reasonable prices. We talk the talk and walk the walk- Laloras launched silk sleepwear at an unparalleled price of US$95 when first coming into the market, which bought a price that most people can afford; we are committed to only using 6A grade 100% pure mulberry silk with OEKO certification for our silk products, which ensures high quality. We invite you to join us on this journey. Cozy life without burden!

Please use Laloras Size Guide page to find the perfect fit. If you are still unsure of which size is best for you, just contact us and we'll be able to help you.

We care a lot about the fabrics and quality of our silk sleepwear, which is why we use the Standard 100 by OEKO-TEX certified silk fabric. It means all types of textiles have been tested for harmful substances, from yarns to finished products. What's more, we master the exclusive technology of producing premium silk fabrics. Laloras silk products are machine-washable. Despite repeated washing, Laloras silk sleepwear can remain ultimately glossy, soft, and durable.
1) Select the delicate cycle on the washing machine.
2) Choose tepid or cold water and mild silk detergent.
3) Lay your silk flat and allow it to air dry naturally.
4) Once dry, iron or steam them on the reverse side at low temperature.
See our Silk Care Guide page for more information.

We are committed to sustainability practices. Less wasted energy. Fewer carbon emissions. We set goals for production, packing, and shipping to reduce the impact on our planet. Our factory and our partner factory have been redesigned to reduce energy consumption like wastewater, machinery, and lighting, through those we have reduced carbon dioxide equivalent emissions by 18% in 2018. We strive towards more sustainable packaging solutions through the use of responsibly sourced paper and 100% recycled plastic with non-toxic chemicals for our mailers.

As some of our products are produced in few quantities and may run out of stock, we constantly keep inventory updated. Typically products running out of stock will be restocked soon - for exact online dates, please email support@laloras.com.

Yes, we provide LALORAS E-Gift Cards online. E-Gift cards are delivered by email and contain instructions to redeem them at checkout. What's more, there are no additional processing fees. Please note we do not accept E-Gift Card returns.

Order

Please don't worry if you forget your password. Just go to the 'Login' page, and click the 'Forgot Your Password' button. Enter your email address, and then click 'submit'. An email will be sent to you for resetting the password.

We are sorry that currently, we do not provide an option to buy a single item from a set or mixing items from different sets. Let us know if you have any ideas about sets.

Please e-mail support@laloras.com, attaching your order number, as soon as possible. We will do the utmost to amend any changes requested. However, once an order has been shipped we cannot help you cancel or amend it.

We are sorry that we cannot help you cancel or amend it once an order has been shipped. It is suggested you check the order confirmation email carefully.

Yes, you can add gift wrapping during the checkout.

Please follow the instructions during checkout to include a gift message in your parcel.

We are sorry that we do not provide a gift receipt option, but please rest assured that we do not attach pricing information in any shipments thus the gift recipient will not see those details. If the recipients would like to return or exchange their gift please give them the order number and ask them email us at support@laloras.com. We will do the utmost to help them.

Shipping

Region Order Value Cost Service Estimated Delivery Time
USA/CA ALL orders FREE DHL, FedEx or USPS 4-6 Business Days
EUROPE/UK/AU ALL orders FREE DHL, FedEx or TNT 3-8 Business Days
Other Countries ALL orders FREE DHL, FedEx or TNT 4-15 Business Days

Notes:
1) We will do everything in our power to deliver your package ASAP. However, additional time may be required due to incorrect addresses or custom clearance issues.
2) Delivery time does not include a 1-2 day processing time.
3) During peak periods the processing time may be extended to 3-5 business days due to the volume of orders.

Yes, we ship worldwide.

We are sorry that we do not deliver to P.O. Box, please use your physical address. If you need to make any changes to the shipping address, please contact us immediately. The shipping address of orders shipped out can not be changed. Please check the order confirmation email carefully.

We use the most appropriate courier to deliver items according to the destination countries like DHL, UPS, FedEx, TNT, RPX, Royal Mail, and so on.

Region Order Value Shipping Cost Service Estimated Delivery Time Processing Time
USA/CA ALL orders FREE DHL, FeDex or USPS 2-4 Business Days 1-2 Business Days
EUROPE/UK/AU ALL orders FREE DHL, FeDex or TNT 3-8 Business Days 1-2 Business Days
Other Countries ALL orders FREE DHL, FeDex or TNT 4-15 Business Days 1-2 Business Days

*Please note: Delivery time does not include a 1-2 day processing time.

We do not add any other hidden charges. The duties and taxes are the responsibility of the customer depending on your country's policy.

A tracking number will be sent to you by the system once your order shipped. Due to COVID-19, you may experience longer processing and shipping times than usual. Thanks for your patience. Let us know if you have any questions.

If you receive an item that you believe is damaged or faulty, please contact our customer care team with the order number immediately, attaching pictures of the item.

We are sorry to hear that. Please file a claim with the shipping carrier first, then contact us with your order number and your specific claim number. Once we receive that, we will work together to achieve the best result.

Please check with your family or neighbors first if they sign the parcel for you. If not, please email support@laloras.com as soon as possible, so we can help you in locating your package.

Return

We value our customers and your satisfaction is of very importance to us. We will do whatever we can to make you happy. We accept items for return or exchange within 180 days of your receipt of goods. Once your return or exchange has been authorized, you will receive return instructions via email.

We accept items for return or exchange within 180 days of your receipt of goods. Please request a return online. You will receive an email with the RMA form and then enclose it in your package. Drop off at the nearest shipping location. Once your return items are received, a refund is normally issued within about 7 business days.

If you've received a faulty, wrong or damaged item, the return shipping fees are on us. Otherwise, the return shipping fees are the customer's responsibility.

We take every effort to check your goods carefully for any faults before shipment. If you've received a faulty, wrong or damaged item, email support@laloras.com with pictures of the faulty/wrong/damaged item and your order number within 7 days of receipt. We'll help you return or change it.

Yes, we accept items for return or exchange within 180 days of your receipt of goods. Yep, you can enjoy 180-day long term money back guarantee. Once your return or exchange has been authorized, you will receive instructions via email.

We accept items for return or exchange within 180 days of your receipt of goods. Please request a return online. Once the returned product has been received by us and checked, the new product will be shipped out within 7 business days.

A refund shall be normally issued within about 7 business days after your return products are received and checked. Please note that your refund may only be issued to the card originally used to pay for the order.

Please note any international customs duties/taxes paid at checkout, or on receipt of goods, gift wrap fees, and original shipping fees are not refundable. Only product cost will be refunded.

Once the returned product has been received by us and checked, the new product will be shipped out within 7 business days.

Can I return a item without contacting you? Please make sure that you contact us first and will return the item to our agreed return address. Or it will affect the processing of your return. And we do not accept the items that were send back by you directly without informing us first.

No, we will not charge you any return handling fees. If you've received a faulty/ wrong/ damaged item, the return shipping fees are on us. Otherwise, the return shipping fees are the customer's responsibility.

The address for returns will be attached to the return instruction email.

Payment

We pay painstaking attention to data protection. Please check our Privacy Policy for further information.

When you leave personal and payment information on our website, we use Secure Socket Layer (SSL) technology, ensuring security while transmitting information over the Internet. Laloras has partnered with PayPal, a leading provider of credit card services, to guarantee the highest quality service and security. All your payment details will be received and processed only by PayPal secure servers.

We provide a secure PayPal and credit card payment method. Yet, we do not accept cash on delivery.

If payment was declined by the issuer, the general reason is: Your credit card issuing bank did not approve the transaction. This could be for insufficient funds, frozen account status, invalid credit card number, or expiration date. If none of the above apply or if you continue having issues with your payment, you can also try changing your payment method at checkout or contacting your card company or bank for more information.

On all international orders, import duties/taxes are not included in the price at checkout. The shipping service, upon delivery, may collect these charges. For detailed costs, please check with your country’s customs office.

Normally the coupon code can be used on the sale items. We suggest you check the coupon code introduction. Please note that you can only use one discount code in each one order.

We are sorry that we do not provide post-purchase price adjustments.

Yes, if you sign up for our newsletter, you will receive a welcome email with a discount code for your first purchase.

No, please note we only allow the application of one discount code per order.

Do not be worried, please email us at support@laloras.com with your order number. We will try our best to help you.

STRESS-FREE, GUARANTEED!
Free Shipping
Free Shipping
We offer free shipping on all orders on express courier service.
180 Days Returns
180 Days Returns
If you don't fall in love, we offer a 180-day money-back guarantee.
Oeko-Tex Certified
Oeko-Tex Certified
The responsible fabrics are friendly for all kinds of shoppers.
Help & Advice
Help & Advice
We are always here to help, if you need size or fit advice.