Returns & Exchanges

We value our customers and your satisfaction is of very importance to us. We will do whatever we can to make you happy. We accept items for return or exchange within 180 days of your receipt of goods. Yep, you can enjoy 180-day long term money back guarantee. Once your return or exchange has been authorized, you will receive instructions via email.

Online Return

Request A Return Return The Product(s) Get A Refund

Request A Return

Return The Product(s)

Get A Refund

1. Click "START A RETURN" button.

2. Fill in the order details.

3. You will receive an email with RMA form and then enclose it in your package.

4. Drop off at the nearest shipping location.

5. Once your return items are received, a refund is normally issued within about 7 business days.

What is Your Return Policy?

We value our customers and your satisfaction is of very importance to us. We will do whatever we can to make you happy. We accept items for return or exchange within 180 days of your receipt of goods. Once your return or exchange has been authorized, you will receive return instructions via email.

i changed my mind. how do i return a laloras item?

We accept items for return or exchange within 180 days of your receipt of goods. Please request a return online. You will receive an email with the RMA form and then enclose it in your package. Drop off at the nearest shipping location. Once your return items are received, a refund is normally issued within about 7 business days.

How Do I Exchange For A Different Color Or Size?

We accept items for return or exchange within 180 days of your receipt of goods. Please request a return online. Once the returned product has been received by us and checked, the new product will be shipped out within 7 business days.

what if i receive faulty/ wrong/ damaged goods?

We take every effort to check your goods carefully for any faults before shipment. If you've received a faulty, wrong or damaged item, email  support@laloras.com with pictures of the faulty/wrong/damaged item and your order number within 7 days of receipt. We'll help you return or change it.

should i pay return shipping fees?

If you've received a faulty, wrong or damaged item, the return shipping fees are on us. Otherwise, the return shipping fees are the customer's responsibility.

will i be charged with handling fees for the return or exchange?

No, we will not charge you any return handling fees. If you've received a faulty/ wrong/ damaged item, the return shipping fees are on us. Otherwise, the return shipping fees are the customer's responsibility.

will i receive a full refund?

Please note any international customs duties/taxes paid at checkout, or on receipt of goods, gift wrap fees, and original shipping fees are not refundable. Only product cost will be refunded.

how long does it take to process my exchange?

Once the returned product has been received by us and checked, the new product will be shipped out within 7 business days.

how long does it take to process my refund?

A refund shall be normally issued within about 7 business days after your return products are received and checked. Please note that your refund may only be issued to the card originally used to pay for the order.

can i return a item without contacting you?

Please make sure that you contact us first and will return the item to our agreed return address. Or it will affect the processing of your return. And we do not accept the items that were send back by you directly without informing us first.

what is your address for returns?

The returns addresses are as below.

Packages of US/AU/UK return to a domestic returns department.

Packages of European countries (except the UK) return to Germany warehouse.

Packages of Canada return to the United States.

questions?

We're glad to help. Contact us by email at support@laloras.com or by phone: +1 (347) 566 -1988.